Thank you for choosing EDUCIRO. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

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1. Order Processing Time

In-Stock Products

Orders for in-stock products are typically processed within 1–5 business days after payment confirmation.

Processing time may vary during:

• Peak shopping seasons
• Public holidays
• Promotional events
• Inventory updates

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OEM & ODM Orders

Custom projects require additional time for:

• Product design
• Sample development
• Packaging approval
• Production scheduling

Lead times vary depending on project complexity and order quantity.

Specific timelines will be confirmed during the quotation and order process.

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2. Shipping Destinations

We currently ship to most countries and regions worldwide.

If you are unsure whether we can ship to your location, please contact our customer service team before placing an order.

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3. Shipping Methods

Depending on the destination, order size, and customer preference, we may use:

Express Courier Services

• DHL
• FedEx
• UPS
• TNT
• EMS
• OTHERS

Suitable for:

• Sample orders
• Small packages
• Urgent shipments

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Air Freight

Recommended for:

• Medium-sized orders
• Faster international delivery

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Sea Freight

Recommended for:

• Bulk orders
• Wholesale shipments
• OEM and ODM projects

Sea freight offers the most economical shipping solution for large-volume orders.

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4. Estimated Delivery Times

Estimated transit times are provided for reference only.

Express Shipping

Typically:

• 3–10 business days

Air Freight

Typically:

• 7–15 business days

Sea Freight

Typically:

• 20–60 days

Actual delivery times may vary depending on destination, customs procedures, weather conditions, and carrier operations.

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5. Shipping Costs

Shipping costs are calculated based on factors such as:

• Package weight
• Package dimensions
• Shipping destination
• Shipping method selected

Applicable shipping charges will be displayed during checkout or included in your quotation.

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6. Customs Duties and Import Taxes

International orders may be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Other government-imposed charges

These fees are determined by local authorities and are the responsibility of the customer.

We have no control over customs charges and cannot predict the amount that may be charged.

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7. Order Tracking

When available, tracking information will be provided after shipment.

Customers can use the tracking number to monitor shipment progress through the carrier’s website.

Please allow up to 48 hours for tracking information to become active.

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8. Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Customs inspections
• Transportation disruptions
• Severe weather conditions
• Public holidays
• Port congestion
• Government regulations
• Force majeure events

Delivery dates are estimates and are not guaranteed.

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9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete shipping details are provided:

• Delivery delays may occur
• Additional shipping charges may apply
• Returned packages may incur reshipping fees

Please contact us immediately if shipping information needs to be updated.

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10. Lost or Damaged Shipments

If your shipment arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos of the package
• Photos of the damaged product
• Description of the issue

We will work with the carrier and evaluate the most appropriate solution.

For shipments confirmed as lost by the carrier, we will assist in investigating the issue and determining available remedies.

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11. Partial Shipments

In some cases, multiple products may be shipped separately due to:

• Inventory availability
• Warehouse locations
• Product size restrictions

Customers will be notified when applicable.

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12. OEM & ODM Project Deliveries

For custom manufacturing projects:

• Delivery schedules are subject to production completion
• Final delivery dates depend on customer approvals and production planning
• Shipping arrangements may be made by either the customer or our logistics partners

Specific shipping terms (EXW, FOB, CIF, DDP, etc.) will be stated in the quotation or purchase agreement.

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13. Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery to the carrier unless otherwise specified in writing.

Customers should inspect shipments promptly upon arrival.

Any shipping-related issues should be reported as soon as possible.

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14. Force Majeure

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics
• Government restrictions
• Labor disputes
• Transportation interruptions
• Power outages
• Acts of war

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15. Contact Us

If you have any questions regarding shipping, delivery times, or logistics arrangements, please contact us: support@educiro.com

Our team will be happy to assist you.